1. Funds not added to the account after the BTC payment
Please remember that the BTC deposit is credited to your PremSocks account, once the bitcoin transaction reaches 1 network confirmation. How long it will take, depends on several factors such as load on the bitcoin network but most importantly the bitcoin network fee that you set while sending the BTC.
In most cases, the deposits are added within 60 minutes.
You can learn more about what BTC Transaction Fees are by visiting the following link:
If your transaction is unconfirmed for a long time, PremSocks can't do anything - all you can do is wait until the transaction completes.
When funds are added to your account, you will receive a deposit confirmation notification to the email address associated with your PremSocksaccount.
2. I send less BTC than what was shown on the invoice page (underpayment)
If you paid less (underpaid), the deposit amount will be adjusted automatically to match the amount we received from you. You don't have to do anything.
If the amount we received is less than 2.00$, no funds will be added because this is below the minimum deposit amount.